General Terms and Conditions

General Terms and Conditions


The following Terms and Conditions apply to all contracts from the seller to the buyer, which are processed through the internet site

The buyer is prohibited to add any additional clauses or small print and/or modifications to this agreement without the express written consent of TNTrade.

With the order, the purchaser accepts these terms and conditions.

The appearance of the goods supplied may differ slightly from the image on the website. This applies particularly to different colors, which can depend on the individual monitor – and graphic cards – settings.

With the delivery of software, our Terms and Conditions as well as the special licenses and other Terms and Conditions of the manufacturer both apply. Upon acceptance of the software, the buyer expressly accepts these conditions.

Contract Creation

All shown items on the website from the seller are not considered to constitute an offer, but an invitation to enter into a contract.

The buyer may submit an order from the seller’s website, thus submitting by the buyer an irrevocable offer.

Confirmation of the purchase order form occurs through the “complete purchase” button, by which the buyer accepts responsibility for the information provided and accepts the Terms and Conditions as well as the privacy policy.

The buyer must be of legal age to submit an offer.

Upon receipt of the order we will send you an Order Summary. This is not to be regarded as an Order Confirmation or Order Acceptance from us.

We will accept your offer and create a contract with you once we have confirmed the availability of the goods or services as well as verified the method of payment.

When you place an order, you are acknowledging to us that all details provided to us for the purpose of purchasing goods or services are correct.
The sales contract is completed with the delivery of the goods or by us sending an order confirmation in writing within a maximum of 14 days.
TNTRADE maintains the right to accept or reject an offer.

If we are not able to deliver the goods ordered, we reserve the right to offer alternative goods of equal or higher quality. We will inform you beforehand of any such changes. In such cases, you are free to choose between the alternative offers or to cancel the order. In the event of a cancellation, we will refund any already made payments within 30 days.

Prices, Payment Terms and Invoice

Delivery is based on the listed prices at the time of the order.

We reserve the right to alter the price from time to time.

All of our prices are listed in EUR, include VAT without shipping costs and without, if applicable, installation fees and training costs, etc.

Depending on the shipping method, the shipping costs are calculated based on the size and weight of the package.

The final cost of the online purchase will be communicated to the buyer before their formal acceptance, which is confirmed through the “complete purchase” order button.

Payment of our invoices is due immediately and without discount. A payment is considered made only when we can dispose of the amount.

The buyer is solely responsible for the accuracy and truthfulness of the information they provided to TNTRADE within the framework of the order. TNTRADE warns that in accordance to national regulations, issued invoices cannot be subsequently changed.

We accept the following payment methods: advance payment (bank transfer), PayPal.

Transaction fees when paying by PayPal will be confirmed by seller in the written order confirmation.

When transferring the amount owed, we kindly ask that you specify the exact order No., in order to ensure proper allocation of the payment to the order.

In the event of a delay in payment, we are entitled to charge default interest in accordance to the statutory provisions.

Businesses only have a right to retain payments as far as their counterclaim is based on the same contract of sale and this has been judicially determined or has been accepted by us.

Delivery, Delivery Time, Shipping, Transfer of Risk

All articles which we have available in stock are usually dispatched for delivery within 2 working days.

Articles which are not readily available, therefore delivery will be delayed, you will be informed immediately.

Partial deliveries by us are allowable unless it is unreasonable for you.

The mode of dispatch, the dispatch route and company commissioned with the dispatch are determined by us according to our discretion unless you provide any explicit instructions.

Delivery will occur only after payment is made.

The delivery period is extended back until the time when the customer has provided us all the necessary information and documentation to execute the order.

Delays caused by legal or official orders (i.e. import and export restrictions) and which we are not responsible will extend the delivery period in accordance to the duration of the delay. We will promptly inform you of the beginning and end of the delay in important cases.

If we are late in making the delivery, our liability for damages in the event of slight negligence is limited to the foreseeable damage. Any additional claims for damages only occur if the delay is caused by intent or gross negligence.

Delivery shall be deemed to be made once the goods are delivered to the specified address; whereupon the risks of loss, breakage and all other damage and other risks pass to you at the delivery address.

Upon delivery of the goods, you will be prompted to kindly confirm safe receipt by your signature (Proof of Delivery). It is your responsibility to ensure that the number of packages corresponds with the number on the Delivery Note. Where a discrepancy occurs or obvious damage is observed, this should be annotated on the Proof of Delivery or the delivery should be refused to be accepted.

We are not liable for discrepancies or damages after the delivery was assumed and no comments in regards to the deviation or damage were made on the proof of delivery.
In the case of discrepancies or damage of the delivery, please further explain the comments annotated on the Proof of Delivery within 5 days. If you refrain from providing us this information, we are entitled to assume that all goods were successfully delivered on your behalf.

Please also read our information concerning shipping and delivery.

Errors and Omissions

We make every effort to ensure that all prices and descriptions quoted in our catalogue and on our website are correct and accurate. In the case of a manifest error or omission, we will be entitled to rescind the contract, notwithstanding that we may already have accepted your Order and/or received payment from you. Our liability in that event will be limited to the return of any money that you have paid in respect of the Order. In the case of a manifest error in relation to price, you will be entitled to purchase the Goods or Services by paying the difference between the quoted price and the correct price, as confirmed in writing by us after the manifest error has been discovered. A 'manifest error', as the term is used in this paragraph, means, in relation to an incorrect price, a price quoted in error by us which is more than 10% less than the price that would have been quoted had the mistake not been made.


To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to our Goods or Services. This does not affect your statutory rights as a consumer, nor does it affect your right to cancel an Order. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Terms for: (a) any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or (b) any loss of goodwill or reputation; or (c) any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Terms.

Nothing in the Terms shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Cancelation due to Deterioration of Assets

We can withdraw from the contract if we gain knowledge of a cessation of payments, the opening of insolvency or court composition proceedings, the refusal of insolvency, proceeding from the lack of assets, bills or checks protests, or concrete indications of a worsening in the financial circumstances of the buyer.

Use of Customer Data

TNTRADE collects personal information when you provide this information voluntarily in the context of a request, order or registration.

Personal data is information, e.g. name, address, telephone number and e-mail address, which is associated with that person.

Personal data is collected by us only for the purpose related processing of orders, as well as legal obligations arising from the contract of sale (e.g. handling of the warranty) and notification of deliveries within the meaning of the policy and processes. Any further use, such as marketing purposes, without your express permission, is excluded.

Should we use data for a purpose that requires your consent, in accordance with data protection, you will always be asked beforehand for your consent.

Export License

Any necessary consent from the relevant authorities for the delivered goods must be obtained by you on your own behalf and own expense. Refusal of such export license does not entitle a withdrawal from the contract.

Partial Invalidity, Applicable Law

Nothing in these terms and conditions affects your statutory rights as a consumer.

If individual provisions of the contract or of these general terms and conditions are invalid, the remaining provisions will remain effective.

TNTRADE reserves the right to change the general terms and conditions in whole or in part.
Any change in these terms and conditions need be in writing. The new regulations have validity from the date of their publication on the website. Unless otherwise expressly agreed, these changes are effective retroactively to all previous agreements with the users.


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