These below mentioned rules are valid in all TNTrade branches and offices.


Provided that you are a customer within the meaning of this act (a natural person who acquires goods for a purpose which is not related to their professional or business activity), you can cancel your contract within 7 working days without reasons in writing (i. e. letter, email) or – if the goods are received within the deadline time period – revoke by also returning the goods. The deadline commences following receipt of this information if writing but not before receipt of the merchandise, also this does not complete our information requirements. Timely dispatch of the revocation or the goods shall be deemed sufficient for compliance with the revocation term. In the event that the revocation period ends on a Saturday, Sunday or official holiday the revocation period is extended to the following workday.

The revocation must be sent to: TNTrade, spol. s r.o., Mysliveckova 846, 500 03 Hradec Králové, Czech republic In the case of an effective revocation, the mutually received benefits are to be returned. The buyer must return the goods to the seller in their original condition and undamaged. The buyer bears the costs for the return of the goods when the revocation rights have been exercised. During the 7 day revocation period, the buyer is obligated to handle the goods with care. In particular, they are not entitled to alter the goods, such as to remove the serial number or a seal, or register the device/software, unless these changes were necessary the product on its properties and functionality.

The buyer is obligated to pack the goods carefully, regardless of the original packaging in which it was delivered, in order to ensure that they cannot be damaged during transport.

The seller must refund the paid purchase price minus the direct costs for the recovery of the goods within 30 days of the exercised right of revocation. If this does not happen, default interest comes into effect starting on the 31st day.

The right to revoke revocation is excluded:

  • when the delivered goods are especially made according to customer specifications or tailored to the personal needs, or which are suitable not for a return due to their nature.
  • when the delivered audio or video recordings and software as well as other similar storage media devices are unpacked or unsealed.

Returning the Goods

With the written notice of revocation or a claim you will receive a RMA number. Please include this RMA number on the return form when the goods are returned to us.

The goods must be promptly returned to us, no later than 14 days after the notice or revocation in an unaltered state and no signs of use, unless signs of use was necessary in the examination of the goods, and must be returned with all accessories.
We reserve the right to make our own damage claim against you if you have not fulfilled our duty of care in handling of the goods.

Retention of Title

We retain the title of the goods until the full payment of all claims under the contract have been made. In the event of a breach of contract on your part, we are entitled to reclaim the goods.

Warranty / Exclusions

Products purchased from TNTRADE are covered by the statutory guarantee and if necessary by a manufacturer's warranty.

Hidden, undiscovered defects which were there from the time of the sales agreement fall under the defect warranty.

The seller guarantees, according to legal requirements, that the delivery items from the delivery date to their respective technological state are free from faults.

If evidence of a deficiency should arise within six months from successful delivery of goods, it will be presumed that the deficiency existed within the time period of the delivery, unless evidence indicates that the defect occurred otherwise.

With the defectiveness of the goods the customer has the paramount right of supplementary performance in the form of remedy or replacement.

The consumer can demand the right to reduce and to withdrawal only when the defect cannot be rectified or that indeed the demanded supplementary performance cannot be carried out within a reasonable time, without causing significant inconvenience to the consumer.

However if the buyer is an enterprise, we have the right within one year from the date of delivery to remedy the defect or deliver free goods at our discretion. After expiration of one year from the date of delivery, the warranty claim limited to defects or time value credit is at our discretion.

We assume no liability for defects or damages resulting from inappropriate or improper use, failure to follow operating instructions, or incorrect or negligent treatment. This particularly applies to the operation of the objects with incorrect current or voltage and connection to unsuitable power sources. The same applies to defects and damages caused due to fire, lightning, explosion or net surges, humidity of any kind, wrong or missing program software and/or processing data, unless the customer can prove that these circumstances are not the cause of the defects.

The warranty expires if you tamper and/or attempt to make repairs to the equipment or same thereby from persons not authorized by us, unless the defect occurred due to the fact.

We are not liable for the data recovery, unless that we deliberately or through gross negligence caused the loss and the buyer has to ensure, that a backup is done, so that the data at a reasonable cost can be reconstructed.


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